A partnership of Pavilion, Profexx and Nivo.
The complete remediation solution
The ideal mix of people, expertise and technology: a complete remediation solution, massively faster, at lower cost and to a higher quality than a people led team.
Join us at the launch dinner, 23 November →The film
See how Clearway works
Every case shown in the film is a specimen, with invented details.
The mix
People, expertise and technology, run as one team
People
Pavilion
Specialist remediation people, in place from day one.
Expertise
Profexx
Remediation know how and case management.
Technology
Nivo
AI digital workers, and the platform and security credentials behind them.
Where we play
The remediation you're facing.
Motor finance lenders
The FCA redress scheme (PS26/3) covers agreements from April 2007 to November 2024, which means mass customer contact, ID checks, consents and bank details. Vehicle quality, affordability and GAP complaints follow.
Consumer lenders
Affordability complaints are still widespread, and claims management companies keep volumes rising: duplicate complaints, then DSARs, then affordability complaints.
Tier 2 banks and building societies
Dormancy and bereavement exercises, where old products and paper records make customers hard to find and reach, and process and QA standards are not settled yet. Nivo's platform already works on bereavement for high street lenders.
Banks and fintechs
Historic and current vulnerability reviews under Consumer Duty, looking back through calls, chats and complaints for signs that were missed.
Collections and other remediation books follow.
Five reasons
Why lenders choose Clearway
Reaching and verifying the right person
Identity checks before redress is paid, and verified messaging for executors and next of kin.
Evidence in one auditable place
Probate documents, bank details and consents captured securely, with a full audit trail, in place of letters, email and phone tag.
Vulnerability picked up
In historic and current customer interactions, with people making every judgement.
Technology plus people
The digital worker flags, people decide, with experienced remediation and vulnerability specialists from day one.
Pressure off operations
Less duplicate and claims management company handling, with customers answered by email, day and night.
The digital worker
We bring the digital worker, not a tool to make your people faster.
It takes each case from intake and classification through to an outcome.
It works over email like a team mate, with customers, claims management companies and your teams, 24 hours a day.
It can drive your existing complaints system, sharing data and removing rekeying.
A small specialist team manages it, setting its rules, handling exceptions, checking quality and confirming final decisions.
It scales without hiring, with every case recorded and evidenced on a full audit trail.
Out of the box
Everything needed to run the remediation journey, from start to finish.
Communication 24 hours a day
Proactive chasing
Document gathering and analysis
Triage and assessment
Redress calculations
Identity verification
Bank verification
Payment pack processing
Forms and consents signed electronically
Your rules on every message
Referral and escalation to people
A full audit trail
Live today
Claritas, Profexx's complaints management system built on Nivo for motor finance remediation, is live and processing hundreds of cases a day.
“We're live right now on lender remediation, handling hundreds of complaints a day with Nivo's AI digital worker alongside a small team of case managers. That's around ten times what the same team could do by hand. It's faster, more consistent, and every decision is checked and evidenced.”
Dan Richards, CEO, Profexx Partners
“The scale this makes possible is significant. With the right data in place, Claritas can process thousands of complaints a day, from intake and classification through to an outcome, with experienced staff confirming final decisions. A small team oversees the work, handling exceptions and carrying out quality checks, rather than the large temporary teams that remediation has traditionally relied on. Every case is recorded and evidenced, with a full audit trail.”
Dan Richards, CEO, Profexx Partners
Security and compliance
The security credentials lenders ask for.
✓Hosted on AWS in Ireland, in the EEA, with data encrypted in transit and at rest
✓A segregated instance for each client
✓Client data is not used to train the AI models
✓A full audit trail of every action
✓People stay in control of every decision
Launch dinner
Join us at the launch dinner
Monday 23 November, from 19:30, Rotunda, Kings Place, London. An informal evening with Pavilion, Profexx and Nivo.