Data Processors

Just as our clients rely on Nivo to transform the way they deliver customer experiences, we also rely on a trusted set of partners to help us deliver the secure, reliable service you know and trust.

This page outlines the key sub-processors Nivo uses, detailing who they are, where they’re based, and what role they play in supporting our platform.

In the course of providing our services, some of your data may be stored or processed by these sub-processors.
Existing Sub-processors
Name of Processor
Location
Type of data processed
Derogation for international transfer
Supplier Website
AWS Inc
EU
Customer Data
N/A
Twilio Inc
USA
SMS message data and mobile phone numbers of End Users
Standard contractual clauses + due diligence
Lunaweb GmbH
EU
HEIC image files sent for conversion
N/A
OpenAI, L.L.C
USA
LLM used for AI products
Standard contractual clauses + due diligence
Anthropic Ireland Ltd
EU
LLM used for AI products
N/A
Celonis Inc (USA)
EU
Make.com - No Code workflow platform
N/A
Artifex Software, Inc
USA
PDF Processing
Standard contractual clauses + due diligence
Google Cloud UK Limited
UK
Gemini LLM used for AI Products
N/A
DocuSign International (EMEA) Limited
EU
Docusign used for HMLR Esign
N/A
Processors of Nivo Data
Name of Processor
Location
Type of data processed
Derogation for international transfer
Supplier Website
Onfido
EU
Images, videos and data from identity reports
N/A
IDVerse
UK
Images, videos and data from identity reports
N/A
TrueLayer
UK/EEA
Bank transactional data and End User authentication data for use of the Open Banking Account Information Service
N/A
For additional information regarding Nivo's data and privacy policy, please click here.  
If you have additional queries about our use of your data please contact us by emailing us on DPO@Nivohub.com

Last Updated: 24th April 2025